🚐
Outdoor dienst en klantenservice
fieldservice
manufacturing_execution
🛡️ RLS Protected
Technische planning, dispatchboard, mobiele werkverslagen met foto-documentatie en digitale handtekening.
Fachliche Bestimmung: De mobiele klantenservice wordt gedigitaliseerd. De klant plannen op een visuele afzendbord. Technici zien opdrachten op smartphones/tablets, maken werktijden en verbruikte materiaal vast, documenteren schade via camera en laten de klant direct op het touchscreen ondertekenen. Het klaargemaakte serviceverslag wordt onmiddellijk als PDF gearchieveerd.
⚡ Werkstromen en levenscyclus (5)
🗄️ Datamodellen & velden (1)
🔌 Inleidende punten (UI&API's) (53)
🛡️ Reglementarische en compliance
⚡ Werkstromen en levenscyclus
onderhoud / Herstel
cascade:business.maintenance.cycle
Cascade (review_gated).
1. fieldservice
In het kader van de uitlandingsdienst
velddienst
Aktionen: create_service_report
2. followup
Onderhoudsactiviteiten
Vermogen
Aktionen: onderhoud.schema
3. ticket
Tickets bij gebreken/verstoringen
Tickets
Aktionen: create_ticket
Uitvoeringsdienst → Afrekening
cascade:business.work_report.billing
Cascade (review_gated).
1. fieldservice
Inzet voor buitenlandse dienstverlening / dienstbericht
velddienst
Aktionen: create_service_report
2. task
Vervolging van de afrekening
taken
Aktionen: create_task
3. ticket
Tickets bij gebreken/verstoringen
Tickets
Aktionen: create_ticket
Uitvoeringsdienst / dienstbericht
cascade_target:business.fieldservice.create
Cascade (review_gated).
1. cascade
Uitvoeringsdienst / dienstbericht
Gebruikersbevel: velddienstverlener
plan:command_field_service_agent
Gecontroleerd duurzaam plan (durable_plan), start: manual_command.
1. field_service_agent
field_service_agent
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Aktionen: field_service_agent
Dienstverslag
status:service_report
De overgangsregelingen zijn niet verplicht (zie service validatie).
1. draft
Ontwerp
Status <unk>ontwerp <unk> van de staatmachine servicebericht.
2. scheduled
geplanning
Status <unk>schedule <unk> van de staatmachine servicebericht.
3. en_route
en_route
Status van de staatmachine servicebericht.
4. on_site
on_site
Status van de staatmachine servicebericht.
5. in_progress
in_progress
Status van de staatmachine servicebericht.
6. completed
voltooid
Status <unk>completed<unk> van de staatmachine servicebericht.
7. cancelled
geannuleerd
Status van de staatmachine servicebericht.
🗄️ Datamodellen & velden
🔌 Inleidende punten (UI&API's)
| Art | Metode | Eindpunt / pad | Titel & Zweck | Aanpassing |
|---|---|---|---|---|
| ⚡ REST API | DELETE | /api/v1/field-service/reports/{report_id}/time-entries/{entry_id} |
delete_time_entry
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/checklist-templates |
list_checklist_templates
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/checklist-templates/{template_id} |
get_checklist_template
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/dispatch |
dispatch_board
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/my-reports |
list_my_reports
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports |
list_reports
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id} |
get_report
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/materials |
list_materials
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/pdf |
download_pdf
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/photos |
list_photos
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/time-entries |
list_time_entries
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/reports/{report_id}/timer |
get_timer
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/timesheet |
timesheet_csv
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /api/v1/field-service/timesheet/pdf |
timesheet_pdf
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst |
fieldservice_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/dispatch |
fieldservice_dispatch_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/meine-einsaetze |
fieldservice_meine_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/neu |
fieldservice_new_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/new |
fieldservice_new_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/verwaltung |
fieldservice_management_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/{report_id} |
fieldservice_detail_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /aussendienst/{report_id}/edit |
fieldservice_detail_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice |
fieldservice_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice/dispatch |
fieldservice_dispatch_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice/meine |
fieldservice_meine_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice/new |
fieldservice_new_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /fieldservice/verwaltung |
fieldservice_management_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /portal/{slug}/serviceberichte |
service_reports_page
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | GET | /portal/{slug}/serviceberichte/{report_id}/pdf |
service_report_pdf_download
Semantic binding: inventory_only; mutation=False
|
fieldservice
|
| ⚡ REST API | PATCH | /api/v1/field-service/reports/{report_id} |
update_report
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/checklist-templates |
create_checklist_template
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports |
create_report
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/assign |
assign_technician
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/cancel |
cancel_report
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/complete |
complete_report
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/complete-validated |
complete_report_validated
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/documents |
upload_report_document
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/email-pdf |
email_pdf
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/escalate-ticket |
escalate_report_to_ticket
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/material-pick |
prepare_material_pick
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/materials |
add_material
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/photos |
upload_photo
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/signature |
add_signature
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/status |
update_status
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/status-validated |
update_status_validated
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/time-entries |
add_time_entry
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/timer/discard |
discard_timer
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/timer/start |
start_timer
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/field-service/reports/{report_id}/timer/stop |
stop_timer
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | PUT | /api/v1/field-service/reports/{report_id}/acceptance |
update_acceptance
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | PUT | /api/v1/field-service/reports/{report_id}/checklist |
update_checklist
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | PUT | /api/v1/field-service/reports/{report_id}/summary |
update_summary
Semantic binding: operator_surface; mutation=True
|
fieldservice
|
| ⚡ REST API | POST | /api/v1/fieldservice/reports |
Rapport opslaan
Speichert servicebericht en tijden en handschrift
|
fieldservice:write
|
🛡️ Reglementarische en compliance
Dieses Modul unterliegt folgenden gesetzlichen, regulatorischen und Revisionsstandards:
- GEBD ReviewsVerdrukking van documenten
- BGB Werkverkoop (§640)
Gecombineerde modules: