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Atšvietimo ir paslaugų teikimas

fieldservice manufacturing_execution 🛡️ RLS Protected

Technikų naudojimo planavimas, dispečingo plokštelė, mobilios darbo ataskaitos su nuotraukomis ir skaitmenine parašu.

Fachliche Bestimmung: Įdiegtuoja mobilią klientų aptarnavimą. Disponentai planuoja susitikimus vaizdo dispečingo plokšte. Technikai mato užsakymus išmaniuose / tabletėse, užregistruoja darbo valandas ir panaudotą medžiagą, dokumentuoja žalą per kamerą ir leidžia klientui pasirašyti tiesiogiai ant pritiktinio ekrano. Baigus aptarnavimo pranešimą iš karto archyvuoja kaip PDF.

⚡ Darbo srautai ir gyvenimo ciklai

techninė priežiūra / Patvarkymas cascade:business.maintenance.cycle

Kaskade (review_gated).

1. fieldservice
Atliekant veiklą už laukinį darbą
lauko tarnyba
Aktionen: create_service_report
2. followup
Sėkmės planavimas
turtas
Aktionen: techninės priežiūros tvarkaraštis
3. ticket
Bilietas, jei yra trūkumas/sunkumas
bilietai
Aktionen: create_ticket

Išorinės paslaugos → Apskaitos cascade:business.work_report.billing

Kaskade (review_gated).

1. fieldservice
Užsienio tarnybos įnašas / tarnybos ataskaita
lauko tarnyba
Aktionen: create_service_report
2. task
Abrechnung nachverfolgen
užduotis
Aktionen: create_task
3. ticket
Bilietas, jei yra trūkumas/sunkumas
bilietai
Aktionen: create_ticket

Atliekant veiklą cascade_target:business.fieldservice.create

Kaskade (review_gated).

1. cascade
Atliekant veiklą

Naudotojo nurodymas: lauko tarnybos agentas plan:command_field_service_agent

Įvertintas tvarkingojo plano (durable_plan), pradžia: manual_command.

1. field_service_agent
field_service_agent
{"key": "execute_command", "label": "Befehl prüfen, ausführen oder zur Freigabe vorlegen", "adapter": "agent.execute", "agent": "field_service_agent", "condition_fact": null}
Aktionen: field_service_agent

Paslaugų ataskaita status:service_report

Įmonė, kurioje yra stebima būklė (tik stebima).

1. draft
Draftas
Statusas <unk>draft<unk> statuso mašinos tarnybbericht.
2. scheduled
Planuojamas
Statusas <unk>planavotas <unk>statuso mašinos tarnybos pranešimas.
3. en_route
en_route
Statusas <unk>en_route<unk> statuso mašinos tarnybos pranešimas.
4. on_site
on_site
Statusas <unk>on_site<unk> būklės mašinos tarnybos pranešimas.
5. in_progress
in_progress
Statusas <unk>in_progress<unk> būklės mašinos tarnybos pranešimas.
6. completed
Užpildytas
Statusas <unk> užbaigtas <unk> statuso mašinos tarnybos pranešimas.
7. cancelled
Atšauktas
Statusas <unk>reikšluotas <unk>statuso mašinos tarnybos pranešimas.

🗄️ Datybių modeliai ir laukiniai

ServiceReport service_reports RLS Aktiv
7 Lauko ir eilutės

Daktaro, medžiagų ir klientų pasirašymo skaitmeninės tarnybos ataskaitos.

Feldname Datymo tipas Privalumas Schlüssel Įvairosios srities
id UUID Nein PK Ataskaitos ID
tenant_id UUID Nein - Kliento tapatybė (RLS)
report_number VARCHAR(100) Ja * - Paslaugų numeris
customer_id UUID Nein FK ➔ customers.id Žalies
technician_id UUID Nein FK ➔ users.id Įgyvendinantys techniciai
customer_signature TEXT Nein - Base64 koduotas parašas
status VARCHAR(50) Nein - Statusas (prasidėtinas, pasirašytas, fakturuotas)

🔌 Įprastus punktai (UI ir API)

Art Metodė Baigiamasis punktas / kelias Titel & Zweck Atleidimas
⚡ REST API DELETE /api/v1/field-service/reports/{report_id}/time-entries/{entry_id}
delete_time_entry
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API GET /api/v1/field-service/checklist-templates
list_checklist_templates
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/checklist-templates/{template_id}
get_checklist_template
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/dispatch
dispatch_board
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/my-reports
list_my_reports
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports
list_reports
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports/{report_id}
get_report
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports/{report_id}/materials
list_materials
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports/{report_id}/pdf
download_pdf
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports/{report_id}/photos
list_photos
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports/{report_id}/time-entries
list_time_entries
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/reports/{report_id}/timer
get_timer
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/timesheet
timesheet_csv
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /api/v1/field-service/timesheet/pdf
timesheet_pdf
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /aussendienst
fieldservice_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /aussendienst/dispatch
fieldservice_dispatch_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /aussendienst/meine-einsaetze
fieldservice_meine_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /aussendienst/neu
fieldservice_new_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /aussendienst/new
fieldservice_new_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /aussendienst/verwaltung
fieldservice_management_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /aussendienst/{report_id}
fieldservice_detail_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /aussendienst/{report_id}/edit
fieldservice_detail_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /fieldservice
fieldservice_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /fieldservice/dispatch
fieldservice_dispatch_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /fieldservice/meine
fieldservice_meine_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /fieldservice/new
fieldservice_new_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /fieldservice/verwaltung
fieldservice_management_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /portal/{slug}/serviceberichte
service_reports_page
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API GET /portal/{slug}/serviceberichte/{report_id}/pdf
service_report_pdf_download
Semantic binding: inventory_only; mutation=False
fieldservice
⚡ REST API PATCH /api/v1/field-service/reports/{report_id}
update_report
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/checklist-templates
create_checklist_template
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports
create_report
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/assign
assign_technician
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/cancel
cancel_report
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/complete
complete_report
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/complete-validated
complete_report_validated
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/documents
upload_report_document
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/email-pdf
email_pdf
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/escalate-ticket
escalate_report_to_ticket
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/material-pick
prepare_material_pick
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/materials
add_material
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/photos
upload_photo
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/signature
add_signature
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/status
update_status
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/status-validated
update_status_validated
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/time-entries
add_time_entry
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/timer/discard
discard_timer
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/timer/start
start_timer
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/field-service/reports/{report_id}/timer/stop
stop_timer
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API PUT /api/v1/field-service/reports/{report_id}/acceptance
update_acceptance
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API PUT /api/v1/field-service/reports/{report_id}/checklist
update_checklist
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API PUT /api/v1/field-service/reports/{report_id}/summary
update_summary
Semantic binding: operator_surface; mutation=True
fieldservice
⚡ REST API POST /api/v1/fieldservice/reports
Paslaugų saugojimas
Skirti tarnybos pranešimą ir laiko ir raštu
fieldservice:write

🛡️ Reguliariška ir atitiktis

Dieses Modul unterliegt folgenden gesetzlichen, regulatorischen und Revisionsstandards:

  • Saugumo ir saugumo
  • BGB darbo sutarčių priėmimas (§640)
Susijungti moduliai:
➔ workorders ➔ customers ➔ calendar ➔ finance