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Ritorno e reclami

returns supply_chain 🛡️ RLS Protected

Gestione delle restituzioni per clienti e fornitori, controllo della qualità, deposito e calcolo dei crediti.

Fachliche Bestimmung: Il sistema fornisce un numero di RMA, conduce il lavoratore in magazzino alla verifica della qualità e degli errori, rimette in stock il merce senza errori e inizia automaticamente la creazione di crediti o di consegne di sostituzione.

⚡ Flussi di lavoro e cicli di vita (3) 🗄️ Modelli di dati (5) 🔌 Punto di partenza (UI & API) (40) 🛡️ Regolamentazione e conformità

⚡ Flussi di lavoro e cicli di vita

RMA - Riprese e contabilità `rma_workflow`

Dall'entrata in vigore del regolamento di base, fino al controllo tecnico e al credito.

stateDiagram-v2 [*] --> REGISTER: RMA anlegen REGISTER --> RECEIVE: Ware trifft ein RECEIVE --> INSPECT: Qualitätsprüfung INSPECT --> RESTOCK: Ware einwandfrei -> Lagerzubuchung INSPECT --> SCRAP: Defekt -> Schrottbuchung RESTOCK --> SETTLE: Gutschrift auslösen SCRAP --> SETTLE: Kulanz- / Garantiegutschrift SETTLE --> [*]

1. REGISTER

Riferimento

cliente o Servizio interno notifica il rimpatrio con motivo.

Aktionen: Numero RMA generato

2. RECEIVE

Inserimento e identificazione

Il pacchetto si trova nel magazzino, scansione del codice a barre della RMA.

Aktionen: Invio di un'operazione di controllo

3. INSPECT

Controllo di stato

Esame: nuovo, usato, in necessità di riparazione o in scarto.

Aktionen: Documentazione dei risultati delle prove

4. SETTLE

Disposizioni

Rediversi nel magazzino o di scadenza, esclusione del credito.

Aktionen: La creazione di credito

Benutzerbefehl: returns agent `plan:command_returns_agent`

Geprüfter Durable-Plan (unreviewed_plan), Start: manual_command.

1. returns_agent

returns_agent

{"key": "execute_command", "label": "Befehl prüfen, ausführen oder zur Freigabe vorlegen", "adapter": "agent.execute", "agent": "returns_agent", "condition_fact": null}

Aktionen: returns_agent

Ritorno `status:return_order`

La macchina in stato di osservazione (solo osservabile) non è obbligatoria.

1. draft

Progetto

Statuto della macchina di ritorno.

2. requested

richiesto

Statuto <unk> richiesto <unk> della macchina di ritorno.

3. approved

approvato

Statuto di restituzione della macchina di stato

4. rejected

rifiutato

Stato di ritorno della macchina di stato

5. in_transit

in_transit

Statuto <unk>in_transit<unk> della macchina di ritorno.

6. part_received

part_received

Status <unk>part_received<unk> della macchina di ritorno di stato.

7. received

ricevuti

Statuto <unk> ricevuta <unk> della macchina di stato di ritorno.

8. inspected

di cui all'articolo 2, paragrafo 1,

Statuto della macchina di ritorno.

9. resolved

Risolto

Statuto della macchina di stato di ritorno.

10. closed

chiuso

Stato di chiusura della macchina di stato di ritorno.

11. cancelled

Cancellato

Stato di reinserimento della macchina di reinserimento.

🗄️ Modelli di dati

ReturnLines return_lines RLS Aktiv

30 Feltri / colonne

Tabelle return_lines

Feldname	Tipo di dati	Dati	Schlüssel	Importanza professionale
`return_id`	`UUID`	Ja *	FK ➔ return_orders.id	Feld return_id
`position`	`INTEGER`	Ja *	-	Feld position
`stock_owner`	`VARCHAR(16)`	Ja *	-	Feld stock_owner
`product_id`	`UUID`	Nein	FK ➔ products.id	Feld product_id
`stored_article_id`	`UUID`	Nein	FK ➔ stored_articles.id	Feld stored_article_id
`asset_id`	`UUID`	Nein	FK ➔ assets.id	Feld asset_id
`invoice_item_id`	`UUID`	Nein	FK ➔ invoice_items.id	Feld invoice_item_id
`description`	`VARCHAR(255)`	Ja *	-	Feld description
`unit`	`VARCHAR(32)`	Ja *	-	Feld unit
`unit_price`	`NUMERIC(14, 2)`	Nein	-	Feld unit_price
`tax_rate`	`NUMERIC(6, 3)`	Nein	-	Feld tax_rate
`quantity_requested`	`NUMERIC(14, 4)`	Ja *	-	Feld quantity_requested
`quantity_received`	`NUMERIC(14, 4)`	Ja *	-	Feld quantity_received
`quantity_accepted`	`NUMERIC(14, 4)`	Ja *	-	Feld quantity_accepted
`from_location_id`	`UUID`	Nein	FK ➔ locations.id	Feld from_location_id
`tracking_codes`	`JSONB`	Ja *	-	Feld tracking_codes
`reason_id`	`UUID`	Nein	FK ➔ return_reasons.id	Feld reason_id
`condition_grade`	`VARCHAR(1)`	Nein	-	Feld condition_grade
`disposition`	`VARCHAR(24)`	Nein	-	Feld disposition
`disposition_location_id`	`UUID`	Nein	FK ➔ locations.id	Feld disposition_location_id
`disposed_at`	`DATETIME`	Nein	-	Feld disposed_at
`unit_cost`	`NUMERIC(14, 2)`	Nein	-	Feld unit_cost
`inspection_notes`	`TEXT`	Nein	-	Feld inspection_notes
`photo_document_ids`	`JSONB`	Ja *	-	Feld photo_document_ids
`child_return_id`	`UUID`	Nein	FK ➔ return_orders.id	Feld child_return_id
`id`	`UUID`	Nein	PK	Feld id
`tenant_id`	`UUID`	Ja *	FK ➔ organizations.id	Feld tenant_id
`created_at`	`DATETIME`	Ja *	-	Feld created_at
`updated_at`	`DATETIME`	Ja *	-	Feld updated_at
`metadata`	`JSONB`	Ja *	-	Feld metadata

ReturnNotes return_notes RLS Aktiv

9 Feltri / colonne

Tabelle return_notes

Feldname	Tipo di dati	Dati	Schlüssel	Importanza professionale
`return_id`	`UUID`	Ja *	FK ➔ return_orders.id	Feld return_id
`author_id`	`UUID`	Nein	-	Feld author_id
`kind`	`VARCHAR(16)`	Ja *	-	Feld kind
`body`	`TEXT`	Ja *	-	Feld body
`id`	`UUID`	Nein	PK	Feld id
`tenant_id`	`UUID`	Ja *	FK ➔ organizations.id	Feld tenant_id
`created_at`	`DATETIME`	Ja *	-	Feld created_at
`updated_at`	`DATETIME`	Ja *	-	Feld updated_at
`metadata`	`JSONB`	Ja *	-	Feld metadata

ReturnOrders return_orders RLS Aktiv

46 Feltri / colonne

Tabelle return_orders

Feldname	Tipo di dati	Dati	Schlüssel	Importanza professionale
`rma_number`	`VARCHAR(64)`	Ja *	-	Feld rma_number
`kind`	`VARCHAR(24)`	Ja *	-	Feld kind
`status`	`VARCHAR(16)`	Ja *	-	Feld status
`channel`	`VARCHAR(16)`	Ja *	-	Feld channel
`public_token`	`UUID`	Ja *	-	Feld public_token
`customer_id`	`UUID`	Nein	FK ➔ customers.id	Feld customer_id
`supplier_id`	`UUID`	Nein	FK ➔ suppliers.id	Feld supplier_id
`contract_id`	`UUID`	Nein	FK ➔ contracts.id	Feld contract_id
`invoice_id`	`UUID`	Nein	FK ➔ invoices.id	Feld invoice_id
`work_order_id`	`UUID`	Nein	FK ➔ work_orders.id	Feld work_order_id
`project_id`	`UUID`	Nein	FK ➔ projects.id	Feld project_id
`rental_booking_id`	`UUID`	Nein	FK ➔ rental_bookings.id	Feld rental_booking_id
`ticket_id`	`UUID`	Nein	FK ➔ tickets.id	Feld ticket_id
`parent_return_id`	`UUID`	Nein	FK ➔ return_orders.id	Feld parent_return_id
`policy_id`	`UUID`	Nein	FK ➔ return_policies.id	Feld policy_id
`reason_id`	`UUID`	Nein	FK ➔ return_reasons.id	Feld reason_id
`reason_text`	`TEXT`	Nein	-	Feld reason_text
`resolution`	`VARCHAR(24)`	Nein	-	Feld resolution
`restocking_fee_percent`	`NUMERIC(5, 2)`	Ja *	-	Feld restocking_fee_percent
`credit_note_id`	`UUID`	Nein	FK ➔ invoices.id	Feld credit_note_id
`replacement_ref`	`VARCHAR(255)`	Nein	-	Feld replacement_ref
`repair_work_order_id`	`UUID`	Nein	FK ➔ work_orders.id	Feld repair_work_order_id
`charge_invoice_id`	`UUID`	Nein	FK ➔ invoices.id	Feld charge_invoice_id
`credit_amount`	`NUMERIC(14, 2)`	Nein	-	Feld credit_amount
`carrier`	`VARCHAR(128)`	Nein	-	Feld carrier
`tracking_number`	`VARCHAR(128)`	Nein	-	Feld tracking_number
`return_location_id`	`UUID`	Nein	FK ➔ locations.id	Feld return_location_id
`pickup_address`	`TEXT`	Nein	-	Feld pickup_address
`risk_score`	`INTEGER`	Ja *	-	Feld risk_score
`risk_flags`	`JSONB`	Ja *	-	Feld risk_flags
`requested_at`	`DATETIME`	Nein	-	Feld requested_at
`approved_at`	`DATETIME`	Nein	-	Feld approved_at
`shipped_at`	`DATETIME`	Nein	-	Feld shipped_at
`received_at`	`DATETIME`	Nein	-	Feld received_at
`inspected_at`	`DATETIME`	Nein	-	Feld inspected_at
`resolved_at`	`DATETIME`	Nein	-	Feld resolved_at
`notes`	`TEXT`	Nein	-	Feld notes
`id`	`UUID`	Nein	PK	Feld id
`tenant_id`	`UUID`	Ja *	FK ➔ organizations.id	Feld tenant_id
`created_at`	`DATETIME`	Ja *	-	Feld created_at
`updated_at`	`DATETIME`	Ja *	-	Feld updated_at
`created_by`	`UUID`	Nein	-	Feld created_by
`updated_by`	`UUID`	Nein	-	Feld updated_by
`source_type`	`VARCHAR(32)`	Nein	-	Feld source_type
`source_id`	`UUID`	Nein	-	Feld source_id
`metadata`	`JSONB`	Ja *	-	Feld metadata

ReturnPolicies return_policies RLS Aktiv

22 Feltri / colonne

Tabelle return_policies

Feldname	Tipo di dati	Dati	Schlüssel	Importanza professionale
`name`	`VARCHAR(255)`	Ja *	-	Feld name
`customer_id`	`UUID`	Nein	FK ➔ customers.id	Feld customer_id
`contract_id`	`UUID`	Nein	FK ➔ contracts.id	Feld contract_id
`is_default`	`BOOLEAN`	Ja *	-	Feld is_default
`window_days`	`INTEGER`	Ja *	-	Feld window_days
`auto_approve`	`BOOLEAN`	Ja *	-	Feld auto_approve
`restocking_fee_percent`	`NUMERIC(5, 2)`	Ja *	-	Feld restocking_fee_percent
`require_inspection`	`BOOLEAN`	Ja *	-	Feld require_inspection
`shipping_paid_by`	`VARCHAR(16)`	Ja *	-	Feld shipping_paid_by
`grade_credit_percent`	`JSONB`	Ja *	-	Feld grade_credit_percent
`condition_matrix`	`JSONB`	Ja *	-	Feld condition_matrix
`max_return_rate_percent`	`NUMERIC(5, 2)`	Ja *	-	Feld max_return_rate_percent
`active`	`BOOLEAN`	Ja *	-	Feld active
`id`	`UUID`	Nein	PK	Feld id
`tenant_id`	`UUID`	Ja *	FK ➔ organizations.id	Feld tenant_id
`created_at`	`DATETIME`	Ja *	-	Feld created_at
`updated_at`	`DATETIME`	Ja *	-	Feld updated_at
`created_by`	`UUID`	Nein	-	Feld created_by
`updated_by`	`UUID`	Nein	-	Feld updated_by
`source_type`	`VARCHAR(32)`	Nein	-	Feld source_type
`source_id`	`UUID`	Nein	-	Feld source_id
`metadata`	`JSONB`	Ja *	-	Feld metadata

ReturnReasons return_reasons RLS Aktiv

16 Feltri / colonne

Tabelle return_reasons

Feldname	Tipo di dati	Dati	Schlüssel	Importanza professionale
`code`	`VARCHAR(32)`	Ja *	-	Feld code
`label`	`VARCHAR(255)`	Ja *	-	Feld label
`category`	`VARCHAR(32)`	Ja *	-	Feld category
`fault_party`	`VARCHAR(16)`	Ja *	-	Feld fault_party
`default_disposition`	`VARCHAR(24)`	Nein	-	Feld default_disposition
`default_resolution`	`VARCHAR(24)`	Nein	-	Feld default_resolution
`active`	`BOOLEAN`	Ja *	-	Feld active
`id`	`UUID`	Nein	PK	Feld id
`tenant_id`	`UUID`	Ja *	FK ➔ organizations.id	Feld tenant_id
`created_at`	`DATETIME`	Ja *	-	Feld created_at
`updated_at`	`DATETIME`	Ja *	-	Feld updated_at
`created_by`	`UUID`	Nein	-	Feld created_by
`updated_by`	`UUID`	Nein	-	Feld updated_by
`source_type`	`VARCHAR(32)`	Nein	-	Feld source_type
`source_id`	`UUID`	Nein	-	Feld source_id
`metadata`	`JSONB`	Ja *	-	Feld metadata

🔌 Punto di partenza (UI & API)

Art	Metodo	Punto finale / percorso	Titel & Zweck	Il diritto
⚡ REST API	GET	`/api/v1/returns`	list_returns Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/api/v1/returns/analytics`	analisi Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/api/v1/returns/contract/{contract_id}/returnables`	contract_returnables Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/api/v1/returns/invoice/{invoice_id}/items`	invoice_items Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/api/v1/returns/meta`	di cui al paragrafo 1 Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/api/v1/returns/party-context`	party_context Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/api/v1/returns/policies`	list_policies Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/api/v1/returns/reasons`	list_reasons Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/api/v1/returns/{return_id}`	get_return Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/api/v1/returns/{return_id}/credit-preview`	credit_preview Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/portal/{slug}/retouren`	returns_page Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/pub/retoure/status/{token}`	return_status Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/pub/retoure/status/{token}/slip`	return_slip Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/pub/retoure/{tenant_id}`	return_form Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/returns`	returns_list_page Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/returns/analytics`	returns_analytics_page Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/returns/new`	returns_new_page Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/returns/settings`	returns_settings_page Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/returns/{return_id}`	returns_detail_page Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	GET	`/returns/{return_id}/print`	returns_print_page Semantic binding: inventory_only; mutation=False	`returns`
⚡ REST API	PATCH	`/api/v1/returns/policies/{policy_id}`	update_policy Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	PATCH	`/api/v1/returns/reasons/{reason_id}`	update_reason Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns`	create_return Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/collective-credit-note`	create_collective_credit_note Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/policies`	create_policy Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/reasons`	create_reason Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/{return_id}/approve`	approva Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/{return_id}/cancel`	Cancellare Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/{return_id}/close`	- di Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/{return_id}/escalate-ticket`	escalate_to_ticket Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/{return_id}/inspect`	ispezione Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/{return_id}/lines/{line_id}/photos`	add_photos Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/{return_id}/notes`	add_note Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/{return_id}/receive`	ricevere Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/{return_id}/reject`	rifiutare Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/{return_id}/resolve`	- risoluzione Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/api/v1/returns/{return_id}/ship`	navi Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/portal/{slug}/retouren/anfordern`	return_request Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/pub/retoure/{tenant_id}`	return_lookup Semantic binding: operator_surface; mutation=True	`returns`
⚡ REST API	POST	`/pub/retoure/{tenant_id}/submit`	return_submit Semantic binding: operator_surface; mutation=True	`returns`

🛡️ Regolamentazione e conformità

Dieses Modul unterliegt folgenden gesetzlichen, regulatorischen und Revisionsstandards:

BGB diritto di revoca (§355)
Diritto di garanzia (§ 437 BGB)
Prove di credito

Moduli collegati:

➔ inventory ➔ finance ➔ customers ➔ portal